The grant is approved before the course. The claim is what happens after it — and it is documentation, not paperwork luck, that decides whether it is paid.
What a post-training claim actually is
Under the HRD Corp system, registered employers contribute a levy each month and draw down against that levy for approved training. Two distinct steps are involved: a grant application submitted and approved before the programme runs, and a claim submitted after the programme is completed. Skipping the first step is the single most common reason a claim cannot be paid at all.
The claim is submitted through the employer's eTRiS account (Employer > Claim), against the grant reference issued at approval. Only the cost items approved in the grant — course fee, and where applicable allowances such as meals, travel or consumable items depending on the scheme — can be claimed.
Step-by-step: after the course ends
Assuming your grant was approved before the start date, the sequence is:
- Collect the completed attendance list, signed by participants and the trainer for every session day
- Obtain the training provider's invoice and official receipt matching the approved grant amount
- Gather the certificates of completion or assessment records issued to participants
- Log in to eTRiS, open the approved grant and select the claim submission option
- Enter actual attendance and actual cost — claim what was incurred, not what was estimated
- Upload supporting documents, submit, and monitor the claim status for queries
Timing and documents that decide the outcome
Claims are time-bound: submit within the window stated in your grant approval rather than at financial year end. Late submission and mismatch between the approved grant and the invoiced amount are the two failures we see most often when clients ask us to reissue documents months after delivery.
Keep the pack consistent. The programme title, dates, venue, contact hours, participant names and amounts must be identical across the grant approval, the attendance record, the invoice and the certificates. Any inconsistency invites a query and delays payment.
- Attendance record with daily participant signatures
- Trainer profile and programme outline as delivered
- Tax invoice and receipt from the training provider
- Certificates of completion or assessment evidence
- Payment proof to the provider where the scheme requires it
Why claims get rejected or queried
In practice, rejections cluster around a short list of avoidable issues:
- No approved grant before the training start date
- Participants listed in the claim who do not appear on the signed attendance record
- Claimed amount higher than the approved amount, or cost items outside the approved scheme
- Missing trainer credentials or an outline that does not match what was delivered
- Submission after the claim window has closed
How ProTrain supports your claim
We are a training provider, not a claims agent — but the quality of the provider's documentation is what makes a claim straightforward. For eligible programmes we issue a proposal formatted for grant application, maintain signed attendance for every session, and hand over the completion pack promptly after delivery so your HR team can submit while the details are fresh.
Claimability is scheme- and programme-specific. We confirm the current status for your chosen course at proposal stage rather than making blanket claims, and we will tell you plainly when a programme is not eligible.